Frequently Asked Questions

MB

Wilkes Ltd are perfectly placed to supply all our customers with a wide range of sands, gravels and decorative stone across Dorset and the South coast of England. Our team have years of experience and a wealth of knowledge in the products we offer, as well as the ability to react quickly and efficiently to the needs of our customers.

With a growing product list, we are able to offer much more than just sands and gravels, and with our relationships within the industry we can obtain any product you need at competitive prices. We also aim to offer the best service, price and product for you and are always more than happy to help.

To help you further, please take a moment to read through some of our frequently asked questions:


How will my materials be supplied?

By default, we will provide your materials in tonnes meaning all the prices you see on our website are charged in weight terms. Your chosen product will be delivered in bulk bags or on pallets.

When will my materials be delivered?

Our fast-track delivery service means we can usually deliver your chosen product within 48 hours, however some more specialist materials may take longer - please contact us for advice if you require an urgent turnaround.

Will you deliver my product to the exact location I'm planning to use it?

Unfortunately we cannot guarantee that we will be able to deliver your chosen product to your exact location, this is due to certain restrictions that may prevent our delivery vehicles from accessing the location including width, height, length, weight or obstructions. If you need a delivery to a specific location, please contact our team directly before placing an order.

Will I be contacted before delivery of my product?

Our team will only contact you prior to an arranged delivery if there is an issue.

I can't find the product I'm looking for, what can I do?

If you cannot find the product you are searching for on our website, don't worry - our team are on hand to assist you. Just call on 01258 857465 and speak to us directly.

Do you provide small samples?

We are able to provide small samples on request, but please note there will be a small charge for postage and packaging.

I'm unsure what product is most suitable for my needs; where can I get more information?

If you are unsure which product to order, contact our team directly on 01258 857465 where we will be happy to discuss the range of options available and help you make a decision.

Do your prices include VAT and delivery charges?

Please be aware that all the prices listed on this website do NOT include VAT and delivery charges.

What are your opening times?

We are open Monday - Friday from 7am till 4:30pm, and also on Saturday from 7am till midday.

How do I contact your team?

You can either email us using info@mbwilkes.com or call the team directly on 01258 857465.

 

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